Last updated: 26 July 2026
At New Forest Flag, we want you to be delighted with your purchase. As all of our products are made to order, our returns policy differs slightly from that of traditional retailers. Please read the information below before placing your order.
Every item is printed especially for you once your order has been placed. This helps reduce waste and allows us to offer a wide range of products without holding large amounts of stock.
As a result, we ask that you carefully check your chosen size, colour and delivery address before completing your purchase.
If your order arrives damaged, faulty, misprinted or you receive the wrong item, we'll make it right.
Please contact us within 30 days of receiving your order by emailing newforesttartan@outlook.com.
To help us resolve your claim quickly, please include:
Once we've reviewed your claim, we may offer a replacement, refund or another suitable resolution.
If you change your mind after placing an order, please contact us as soon as possible.
As our products are printed to order, production often begins shortly after an order is placed. If production has not yet started, we may be able to cancel your order.
If production has already begun or your item has been dispatched, cancellation may no longer be possible.
This does not affect your statutory rights under UK consumer law.
Please refer to the sizing information provided on each product page before ordering.
Unfortunately, we cannot normally offer refunds or exchanges if you have selected the wrong size, colour or product variant, as each item is produced specifically for your order.
If you're unsure before purchasing, please contact us and we'll be happy to help.
Unless they are faulty, damaged or not as described, we are unable to accept returns for:
If a refund is approved, it will be processed using your original payment method.
Please allow up to 10 working days for the refund to appear in your account, depending on your payment provider.
If your order has not arrived within the estimated delivery timeframe, please contact us.
We'll investigate with the delivery carrier and keep you updated throughout the process.
If you have any questions about your order or need to report an issue, please contact us:
New Forest Flag
Email: newforesttartan@outlook.comk
Nothing in this Returns Policy affects your statutory rights under UK consumer law.
If goods are faulty, damaged, not as described or otherwise fail to meet your legal rights, you may be entitled to a repair, replacement, refund or other remedy in accordance with the Consumer Rights Act 2015.
